Privacy Policy

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E-mail:heyi-frank@heyitech.com

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Privacy Policy

We pay great attention to our users’ privacy.Related information will be collected and adopted from you when using our products and services and we hope to give you a clear declaration through this that how we collect,use,store and protect these information and the way how to access,update,control and protect them when you enjoy our service.

This statement is closely related to our services,please make sure to read it carefully.

1、Collected information

1.1 Information we need

E.g.personal information will be needed when you register a new account,such as e-mail address,phone number which are to be saved under your account name or you may provide other information such as the third-party account and photo when you use our sharing by third party or logging functions.

1.2 Information acquired when using the service

We will collect some service information including:

  • Log Information
    We will collect the information automatically and saved it to server log or written them into phones’ outer saving devices,such as:

    • Error produced or abnormity when using app

    • breakdown occurs when processing,we will put the wrong logs into outer saving device and users could choose whether to send it out to us or not.

  • Local-storage

    • User’s screenshot or recording files will be stored in phones’ outer saving devices.

    • Data cache and users’ data will be stored in Database for local storage when processing.

2、How do we use the collected information

  • Reset the route of out-dialing phone numbers

    • Some special devices can call out phone(user),this application needs to sense phone’s status of incoming call or calling out when sending the video request out and hang up the video request.

  • Pictures/video taken and recording

    • Once app is requested for video call from other devices,data will be needed to send out which is collected from camera and microphone.

    • Support some devices such as NVR when adding and it’s for scanning QR Code to add networking new devices and we can get the date back by camera.

  • Read ,revise and delete the content if USB storage

    • It allows users to do the screenshot and save it in saving device when watch the camera data.Saving contents can be checked in APP.

  • Check/alter network connection and completely internet access permission

    • It needs to read the internet information when app is configuring the network for camera and provide users with limited account systematic function.

  • Allow to receive multicast for WLAN

    • Other cameras can be found under the same LAN and exchange the data by WLAN multicast and camera not added.

  • Revise system settings

    • Some setting options will be provided for user’s options such as starting up automatically and mute when video monitoring and etc.

  • Notice information for software updating

  • Join us for researching our products and services

3、Information Security

  • Your personal information will be only reserved in required time and for legal requirements within limited time under this Privacy Policy.

  • All kinds of secure technologies and procedures are used for information being lost,improper used,read or disclosure without authority.For example,we utilize encryption technology (SSL)to protect your personal information under some services.But please do understand there is no completely security as there is some technology limit and hostile means existed in internet industry even though we try our best.